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Service Management KPI’s

Key Per·for·mance In·di·ca·tor   /kē  pərˈfôrməns ˈindiˌkātər/   (abbr.: KPI) KPIs help to get insight in your business performance — “What gets measured, gets managed”. KPIs are also known as business metrics, performance metrics, business indicators, and performance ratios. ITIL (Information Technology Infrastructure Library) is most acclaimed practice in todays business to manage service. In other words guidelines… Continue reading Service Management KPI’s